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Follow up on the progress of the issue and keep the members informed.Provide the fix to the member once it is available so they don't have to wait for the next theme update.We are looking for a Word Press Expert that can provide Technical Support for our awesome customers.All of our Support is handled in our Support Forum which has been customized as a Support System.You must be efficient but you must not move so quickly that you do not completely address the customer's concern.Each response that you post should be aimed at providing a solution that does not require additional responses (when its possible).We are hiring Spanish speaking customer services agents to help us cater to the needs of our customers. We seek persons fluent in both written or oral Spanish.
We prefer to have persons with college or university education. if you like sales, and you are qualified for the above points,please be free to contact us. I need someone to be available to take occasional phone calls (usually less than 3 per day) from the hours of 8AM - 5PM Pacific Standard Time. "I need to talk to someone about fixing my unit" 4.
A support team member's responsibilities include: -Provide support to our members by answering any questions they have while working with the themes--including offering advise on making basic CSS customizations. Members create "tickets" to which our staff responds.