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Although this is clearly laid out in the terms and conditions that every Zoosk members agrees to abide by when they get a paid membership, many member neglect to read the terms and conditions.They're usually the ones breathing fire when Zoosk takes out another year's worth of subscription fees from their account without their permission.The BBB page for Zoosk tells the rest of the unfortunate tale: "So they pay for a membership only to find that the message they received is an automated message and not a message from an interested party.Consumers state they feel tricked into paying for a membership, believing there was an interested person." Remember what I mentioned earlier about how Zoosk does everything they can to turn free members into paying members?Zoosk's policy on this matter is clear: "There are no cancellations on current subscriptions allowed during the entire subscription term." If you're thinking of signing up with Zoosk, think long and hard and definitely try out the free version before committing to a paid subscription. Another complaint that resurfaces again and again against Zoosk is that of recurring billing.This is when at the end of one subscription period, they automatically renew your subscription and take a payment out of your bank account or credit card for the renewed subscription.With a free membership, you can create a decent profile, search for and view other members, and see possible matches for you.On the other hand, Zoosk has, in the interest of their business, geared their site to strongly encourage free members to convert into paying members.
Zoosk's three-month subscription, for example, is about more per month than Match's.In order to avoid this recurring charge, Zoosk recommends that members turn off the auto-renew feature in their 'Settings' more than 24 hours before the end of their subscription term.If they procrastinate until after 24 hours before the end of their subscription, their subscription will be automatically renewed and their account will be charged.BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services." In other words, Zoosk might have its share of bad customer experiences, but they're also very proficient at addressing these complaints once they've been filed with the BBB.
According to the BBB, in the last three years, Zoosk has successfully resolved 382 complaints, most of which were about billing/collection or product/service issues.If you've been shopping for an online dating service, you've probably seen a lot of Zoosk ads.